Frequently Asked Questions

General FAQs
Assembly
Ordering and Purchasing

Shipping

1. What is the cost of shipping?

This varies from product to product and also depends on promotions. We will always try to offer you the best shipping price we can. Fitcore has gone to great lengths to reduce shipping costs to the absolute lowest possible, including carrying stock in warehouses on both east and west coast locations.
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2. How long does it take from the time I order to the time the Titan is delivered to my house?

We ask that customers allow 7 to 10 working days in the contiguous 48 states and an additional 5 days to Canada, Puerto Rico, Alaska and Hawaii.
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3. What should I expect when the Titan arrives?

Normal delivery is curbside but for an additional approximately $60 garage delivery can be obtained. The Titan arrives carefully packed into one reinforced crate. Options may be attached to the top of this crate. Inside the crate you will find written instructions as well as an informational CD. All the required tools for Titan assembly are included as well.
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4. What should I do if there is apparent damage to the shipping crate that the Titan comes in?

Every crate is inspected before it leaves one of our warehouses to ensure that it leaves in excellent condition. If it arrives to your door damaged, then the freight company has mishandled the product during transit and you should carefully survey the damage with the driver. Note any damage on the bill of lading before signing it, if the damage is not too severe. We can replace any damaged or lost part. If possible, take pictures of the damage for evidence in case a claim is necessary. If the damage is severe then you should refuse the shipment and we will send you a new Titan.
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"I really like the machine. It's well built & well thought out. It's amazing to me that they're able to fit all of those exercises into one machine in a fairly compact space. It really is almost a complete gym full of equipment all in one..." more
 
"I have to say after seeing the pictures, videos & information on the internet I was very skeptical. the price is fair and it has so many exercises... well after seeing it, and using it... I have to tell you it has far, far exceeded my expectations